Shipping Policy

Order processing:
All orders are processed within 5-10 business days (excluding weekends and national holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates & Estimates

For simple Flat rate shipping: We offer flat rate shipping to all countries.
Free shipping for orders within Trentino Alto Adige.
Free shipping for orders above 150 Euro within Italy. 
Free international shipping for orders above 400 Euro.

We estimate a delivery within 7 days of your purchase within Italy. For international shipping it could take up to a maximum of 15 days depending on the location.

Local delivery
Free local delivery is available for orders within Trentino Alto Adige. Orders will be dropped at your doorstep the earliest possible. 

Deliveries are made daily from 10am to 7pm central european time (GMT +2) from Monday to Friday.  

International Shipping

We offer international shipping to all countries. 
If there are any countries that are not covered in the list for any reason, it will be counted as ‘others’: 

Duties & Taxes:
Your order may be subject to import duties, VAT or local taxes, which are assessed once the shipment arrives in your destination country. Trescente L.L.C. is not responsible for these charges if they are applied and are your responsibility as the customer. These charges are NOT INCLUDED in the product or shipping rates.

How do I check the status of my order?

once your order has shipped, you will receive an email notification with a tracking number. you can use this number to check the status of your shipment via the courier’s tracking system.
Please note: It may take up to 48 hours for tracking information to become available after dispatch. 

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us.

Refunds, returns, and exchanges

for full details on our policy, please read our return & refund policies.